Return Policy:

Articles are accepted for credit or exchange if returned with tags and in saleable condition within 30 days. Please enclose the packing list if available. Returns may be sent to:

Moonbow Tropics
P.O. Box 1158,
Haiku, HI 96708

Please Note: Special Orders are non-returnable.

To exchange your gift selection, please follow the instructions above, and let us know the name of the person who sent you the gift.

Returns On Free Shipping:

If you return an item during a free shipping promotion, making the amount come out below the amount needed to get the free shipping, you will be charged for shipping charges.

Refusal of Delivery:

If a package is refused or unclaimed for delivery, the customer will be responsible for shipping charges. Once we receive the package back, we will issue a credit to the credit card for the purchase price less shipping charges. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.

Privacy Policy:

Moonbow Tropics is committed to protecting your privacy. We will not disclose any information that identifies you to a third party. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an E-mail to infomoonbow@aol.com with "unsubscribe" as the subject line.

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