Store Policies

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Order or a personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the following address: Moonbow Tropics, P.O. Box 1158, Haiku, HI 96708.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within (7) seven days of your receipt of the goods, we will accept them back for a refund of the price paid for the merchandise or an exchange. All products to be returned must have their tags, be resalable and carefully repackaged and returned by Priority Mail through the USPS to the above address. Please include the shipping charge for any exchange of merchandise.


Shipping Information

We ship through the United States Postal Service Priority Mail for the 50 States only. Delivery is 3 to 5 business days. Please call 808-572-9428 for Express Mail charges or for International Shipping.